Cancellation and Refunds Policy

1. Why this policy exists

SatNavUpdate.co.uk supplies digital products such as FSC activation codes, FSC files, map-update delivery information and online vehicle history reports. These products are not physical goods and can often be generated or delivered immediately.

2. Your 14-day cooling-off right

If you are a UK consumer buying online, you normally have a 14-day right to cancel a distance contract. For digital content and digital services, special rules apply when you ask for immediate supply.

3. Immediate digital delivery

When you order a product that is delivered immediately or starts processing immediately, you may be asked to agree that supply can begin before the end of the 14-day cancellation period and to acknowledge that you may lose the right to cancel once supply has started.

Starting supply may include checking the VIN with a provider, generating a report, reserving or generating an FSC code, retrieving an FSC file, creating a private report link, displaying the result on the website or sending the deliverable by email.

4. When a refund may be available

• We have not started processing or delivering the digital product.
• Payment was taken but the order cannot be matched to a valid delivery flow.
• We cannot supply the ordered product because of a fault on our side.
• The digital content is not as described and we cannot repair, replace or correct it within a reasonable time.

Depending on the situation, the remedy may be re-delivery, correction, replacement with an equivalent digital product, partial refund or full refund.

5. When a refund is usually not available

• You entered the wrong VIN or selected the wrong full VIN from a duplicate-VIN choice.
• The code, file, map link or report has already been generated or delivered after you agreed to immediate supply.
• The available source data for a vehicle is limited, but the product was correctly generated from the available data.
• You changed your mind after accessing or receiving the digital product.
• A vehicle purchase or sale decision does not go as expected after using the information.
• Your email provider filtered or delayed the delivery email, but the secure result or download can be re-sent.

6. How to request cancellation or a refund

Contact us through the Contact page. Include the order email, VIN, product, payment date and a clear explanation of the issue. Please do not send full card details.

7. Suggested request format

8. Refund timing

If a refund is approved, it will normally be sent back to the original payment method through the payment processor. Actual arrival time depends on Stripe, your card issuer or bank.

9. Relationship with other terms

This policy should be read with our Terms and Conditions and Privacy Policy. Your statutory rights are not excluded or limited by this policy.